Shipping Policy

This Shipping Policy explains how SLUX.CO processes and delivers orders placed through our website.

1. Shipping Coverage

SLUX.CO delivers within Malaysia, including West Malaysia and East Malaysia.

For international shipping requests, please contact us before placing an order.

2. Order Processing

Orders will be processed after successful payment confirmation.

Processing usually takes 1 – 3 working days, depending on product availability, order volume and payment verification.

Orders placed during peak periods, campaigns, weekends or public holidays may require additional processing time.

3. Estimated Delivery Time

After the order has been dispatched, the estimated delivery time is:

Delivery time is an estimate only and may vary depending on courier service, destination, weather, public holidays, customs clearance where applicable, or other factors beyond our control.

4. Shipping Fee

Shipping fees, if applicable, will be shown at checkout before payment is made.

Shipping fees may vary based on delivery location, parcel weight, product size, promotion or courier arrangement.

5. Tracking Information

Once your order is shipped, tracking information may be provided through email, WhatsApp, SMS or your order page, where available.

Customers are responsible for tracking their parcel and ensuring someone is available to receive it.

6. Incorrect or Incomplete Address

Please ensure your delivery details are correct before confirming your order.

SLUX.CO is not responsible for failed delivery, delay, parcel return or additional shipping cost caused by incorrect name, phone number, address, postcode or delivery information provided by the customer.

If the parcel is returned to us due to incorrect information or failed delivery attempt, the customer may need to pay additional shipping fees for re-delivery.

7. Courier Delay

SLUX.CO will do our best to assist customers with courier follow-up. However, courier delays after dispatch are outside our direct control.

If your parcel is significantly delayed, please contact us through WhatsApp at 016-442 1323 or email sluxurypenang@gmail.com.

8. Lost Parcel

If a parcel is suspected lost during delivery, we will assist in checking with the courier company.

Resolution will depend on courier investigation results and supporting delivery records.

9. Damaged Parcel Upon Delivery

If your parcel or product arrives damaged, please contact us as soon as possible with:

• Order number
• Clear photos or videos of the parcel packaging
• Clear photos or videos of the damaged item
• Courier label or airway bill

Please do not dispose of the packaging before the case is reviewed.

10. Contact Us

For shipping enquiries, please contact: