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This Privacy Policy explains how SLUX.CO, owned by SLUXURY LIVE TRADING, collects, uses, stores and protects your personal information when you visit our website, place an order, contact us, or interact with us through our online channels.
1. Business Information
Business Name: SLUX.CO
Owner: SLUXURY LIVE TRADING
Registration Number: 202003077533 (PG0493880-H)
Website: slux.com.my
Address: 38-01-03, 38, Pengkalan Weld, George Town, 10300 George Town, Pulau Pinang, Malaysia
Customer Support Hours: Monday to Sunday, 11:00 AM – 10:00 PM
2. Information We Collect
We may collect personal information when you browse our website, create an account, place an order, make payment, contact our customer support, or interact with our social media pages.
This information may include:
Your name
Phone number
Email address
Billing and shipping address
Order details
Payment status and transaction reference
Customer service messages
Website usage data, cookies, device information and IP address
We do not store your full credit card, debit card, online banking or e-wallet login details. Online payment information is processed securely through our payment gateway provider and supported payment channels.
3. How We Use Your Information
We use your personal information to:
Process and confirm your order
Arrange shipping and delivery
Update you about order status and tracking
Handle exchange, return, cancellation or customer support requests
Verify payment and prevent fraud
Improve our website, products and customer experience
Send promotional updates only where permitted or agreed
Comply with legal, accounting, tax, payment gateway and regulatory requirements
4. Sharing of Information
We may share necessary information with trusted third parties only when required to complete your order or operate our business. These may include:
Payment gateway providers
Courier and logistics companies
Website hosting and IT service providers
Accounting, legal or business service providers
Government, regulatory or enforcement authorities when required by law
We do not sell your personal information to third parties.
5. Payment Security
Payments made through our website may be processed through FIUU and/or other supported payment channels shown at checkout. Payment approval is subject to the relevant bank, card issuer, e-wallet provider or payment channel.
SLUX.CO does not store your full card number, CVV, online banking password or e-wallet password.
6. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve browsing experience, remember preferences, analyse website traffic and support marketing activities.
You may disable cookies through your browser settings. However, some website functions may not work properly if cookies are disabled.
7. Data Retention
We keep your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, including order processing, customer service, accounting, legal, tax, fraud prevention and business record purposes.
8. Protection of Personal Data
We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, disclosure or alteration. However, no online platform can guarantee absolute security.
9. Your Rights
You may contact us to request access to, correction of, or withdrawal of consent for the use of your personal information, subject to applicable laws and business requirements.
